Refund policy
SARIA β Refund & Exchange Policy
At SARIA, every piece is crafted with intention, artistry, and a deep appreciation for personal expression. If something doesnβt align with your expectations, weβre here to support you with a seamless and respectful resolution process.
Free Returns & Exchanges
Your satisfaction guides every touchpoint of our experience.
We offer free returns and exchanges:
Free returns and exchanges within 3 days of receiving your order
Items must be unused, unwashed, and in original condition with all tags attached
Refunds are issued to your original payment method once the returned item has been received and inspected
Non-Returnable Items
Some creations are uniquely tailored to you and cannot be returned:
Customized or personalized pieces (e.g., name embroidery, custom designs)
Sale items
Worn or damaged products, unless the issue was caused by us
How to Request a Return or Exchange
To request a return or exchange, please contact us at info@sariamovement.com within 3 days of receiving your order.
For a smooth process, kindly include all required information in your message.
Below is a ready-to-use email template:
Return / Exchange Request β Email Template
Subject: Return / Exchange Request β Order #[Your Order Number]
Dear SARIA Team,
I hope youβre doing well. I would like to request a return or exchange for one of the items from my recent order.
Order Number: [Insert order number]
Item Name: [Insert item name]
Return or Exchange: [Please specify]
Reason: [Brief explanation]
Photos (if defective): [Attach images]
Please let me know the next steps.
Thank you for your support and your dedication to quality.
Warm regards,
[Your Name]
Shipping & Processing
Return shipping is free of charge β we cover the return shipping costs
Once the returned piece reaches us and passes inspection, we will send out your replacement or issue your refund promptly
Our Promise
Every SARIA piece is hand-packed with care, intention, and a personal touch. If anything falls short of your expectations, our team is always here to make it right β with the attention and service that define our brand.