Refund policy

SARIA – Refund & Exchange Policy

At SARIA, every piece is crafted with intention, artistry, and a deep appreciation for personal expression. If something doesn’t align with your expectations, we’re here to support you with a seamless and respectful resolution process.

Returns & Exchanges

Your satisfaction guides every touchpoint of our experience.
We offer a straightforward and customer-focused exchange service:

  • Exchanges are accepted within 7 days of receiving your order

  • Items must be unused, unwashed, and in original condition with all tags attached

  • Returns are only accepted for items that are defective or incorrectly delivered

Non-Returnable Items

Some creations are uniquely tailored to you and cannot be returned:

  • Customized or personalized pieces (e.g., name embroidery, custom designs)

  • Sale items

  • Worn or damaged products, unless the issue was caused by us

How to Request an Exchange

To request an exchange, please contact us at info@sariamovement.com.
For a smooth process, kindly include all required information in your message.

Below is a ready-to-use email template:

Exchange Request – Email Template

Subject: Exchange Request – Order #[Your Order Number]

Dear SARIA Team,

I hope you’re doing well. I would like to request an exchange for one of the items from my recent order.

Order Number: [Insert order number]
Item Name: [Insert item name]
Reason for Exchange: [Brief explanation]
Photos (if defective): [Attach images]

Please let me know the next steps.
Thank you for your support and your dedication to quality.

Warm regards,
[Your Name]

Shipping & Processing

  • Return shipping fees are covered by the customer, unless the item is defective or incorrectly delivered

  • Once the returned piece reaches us and passes inspection, we will send out your replacement promptly

Our Promise

Every SARIA piece is hand-packed with care, intention, and a personal touch. If anything falls short of your expectations, our team is always here to make it right β€” with the attention and service that define our brand.